To be considered for this role, you must possess the following:

• Extensive customer service experience, preferably within a club, hospitality, gaming or membership environment.
• Proven experience leading, mentoring and motivating a team.
• Demonstrated ability to build and maintain strong relationships with members and customers.
• Exceptional interpersonal and communication skills, with the confidence to proactively engage with members.
• Experience managing difficult customer situations calmly and professionally.
• Strong sales, promotional and member engagement skills.
• Proficiency in either Mandarin, Cantonese, Vietnamese or Korean (highly desirable).
• Current RSA and RCG certifications.
• Flexibility to work a variety of rostered shifts, including evenings, weekends and public holidays.

What We Offer:

As a valued employee, you will receive:

• An attractive salary.
• On-site parking
• One-on-one development, support, mentorship, and coaching.
• Daily meal allowance.
• 17.5% annual leave loading.
• Provided uniform.
• Discounted membership at DOOLEYS Health and Fitness.

This is an excellent opportunity for an experienced and proactive individual to join a growing organization that is committed to developing its people. If you are ready to take on a rewarding role with The DOOLEYS Group, apply today and become part of our dynamic team. Please include in your application your resume and answer the below 2 questions in your cover letter:

1. What qualities do you believe are essential for a successful host?
2. Can you describe an instance where you demonstrated leadership skills and the impact it had on your team or project.